The Epic Application Management Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members
Job Summary
The Epic Application Management Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
They will be responsible for performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff.
Matching Summary
The Epic Application Management Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
Skills & Requirements
Must-have
Epic Willow Certificate
EHR application module expertise
expert-level troubleshooting
system build and testing
customer service
ticketing systems
change management processes
Nice-to-have
ITIL processes knowledge
project management experience
systems implementations participation
sound judgment and appropriate escalation
Key Requirements
Epic Willow Certificate required
Post-secondary education or equivalent experience, required
Certification in one or more EHR application module(s)
3+ years of experience implementing, training, or supporting EHR modules