Salesforce Service Cloud Admin - Latam

Engine

Remote
**
Salesforce service cloud experience
Automate customer support workflows
Streamline support processes
** Engine is seeking a Salesforce Service Cloud Admin to enhance customer support workflows and optimize Salesforce solutions. The ideal candidate will have over 3 years of experience in Salesforce Administration with a strong focus on Service Cloud, and the position offers competitive compensation and benefits as well as a chance to be part of a fast-growing company in the travel fintech space. **

Job Summary

  • Craft and execute innovative strategies to streamline and automate customer support workflows, reducing case backlog and improving resolution times, ensuring Engine delivers exceptional service.
  • Collaborate with cross-functional teams including engineering, product, and customer support to implement and optimize Salesforce Service Cloud solutions that enhance the overall customer experience.
  • We believe in rewarding great work with great benefits, including competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity.

Matching Summary

Match Score: 75

** Engine is seeking a Salesforce Service Cloud Admin to enhance customer support workflows and optimize Salesforce solutions. The ideal candidate will have over 3 years of experience in Salesforce Administration with a strong focus on Service Cloud, and the position offers competitive compensation and benefits as well as a chance to be part of a fast-growing company in the travel fintech space. **

Skills & Requirements

Must-have

  • Salesforce Service Cloud experience
  • Automate customer support workflows
  • Streamline support processes
  • Build complex screen flows
  • Omni-Channel configurations

Nice-to-have

  • Problem-solver
  • Fast-paced innovative environments
  • Actionable insights
  • Data-driven decisions

Key Requirements

  • 3+ years Salesforce Administrator experience
  • Strong focus on Service Cloud
  • Experience with case management
  • Experience with workload reduction
  • Experience building complex screen flows
  • Fluent in Salesforce Omni-Channel
  • Fluent in OmniStudio
  • Experience with AWS Connect telephony integration
  • Familiarity with Agentforce
  • Contractor position for candidates based within Latin America only

Work Rights

Contractor position for candidates based within Latin America only

Tailored Resume

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