Technicien Support Informatique H/f

Cogedis

Saint-Thonan, France
Base: 25,000-35,000 eur annually; bonus: 13th mont...
On-site
Qualify incoming service desk requests
Diagnose and resolve technical incidents
Escalate complex issues to level 2 support
Cogedis is seeking a Technicien Support Informatique to join their IT department in Saint-Thonan, France. The role involves providing first-line support for users, resolving incidents, and ensuring the smooth functioning of IT tools

Job Summary

  • The technician serves as the primary point of contact for users and guarantees the proper functioning of IT tools.
  • Responsibilities include qualifying incoming requests, diagnosing incidents, and escalating complex issues when necessary.
  • The company offers a comprehensive benefits package including 13th-month pay, 28 days of paid leave, and an ambitious training program.

Matching Summary

Match Score: 80

Cogedis is seeking a Technicien Support Informatique to join their IT department in Saint-Thonan, France. The role involves providing first-line support for users, resolving incidents, and ensuring the smooth functioning of IT tools.

Salary

Base: 25000-35000 EUR annually; Bonus: 13th month, interest sharing, profit participation; Benefits: Meal tickets, 28 paid days off, 25 RTT days, remote work agreement

Skills & Requirements

Must-have

  • Qualify incoming service desk requests
  • Diagnose and resolve technical incidents
  • Escalate complex issues to level 2 support
  • Communicate impact to all users
  • Maintain and update documentation

Nice-to-have

  • First experience in helpdesk or service desk
  • Strong problem-solving skills
  • Commitment to ethical and inclusive practices
  • Desire for professional evolution opportunities

Key Requirements

  • Bac to Bac+2 degree in IT or equivalent
  • Experience in user assistance or service desk
  • Technical aptitude for troubleshooting environments

Work Rights

Not specified

Tailored Resume

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