Agent - Voice And Non-voice

SHORE Solutions Inc

Quezon City, Philippines
On-site
Responding to financial inquiries
Reviewing transaction history
Ensuring compliance with policies
SHORE Solutions Inc is seeking an Agent for Voice and Non-voice roles in Quezon City, focused on customer interaction and banking inquiries. The company emphasizes a vibrant, inclusive work culture with opportunities for career growth and employee well-being

Job Summary

  • Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
  • HMO coverage for you and your family, Yearly Kick Off Parties with major giveaways, and recognition through our ‘Value Awards’ are among the benefits.
  • Grow your career with 900 promotions given each year and 2,700+ leadership training courses available.

Matching Summary

Match Score: 85

SHORE Solutions Inc is seeking an Agent for Voice and Non-voice roles in Quezon City, focused on customer interaction and banking inquiries. The company emphasizes a vibrant, inclusive work culture with opportunities for career growth and employee well-being.

Skills & Requirements

Must-have

  • Responding to financial inquiries
  • Reviewing transaction history
  • Ensuring compliance with policies
  • Developing banking operations knowledge
  • Handling customer interactions professionally

Nice-to-have

  • Positive can-do attitude
  • High personal energy
  • Enjoy a lively environment
  • Highly flexible and welcome change

Key Requirements

  • Chat/back-office experience in BPO industry
  • Very good interpersonal skills (written and oral)
  • Take ownership for quality, competence, and commitment
  • Highly motivated and prepared to work hard

Work Rights

Not specified

Tailored Resume

Cover Letter