Customer Service Officer (retail / Shopping Mall)

Knight Frank

Malaysia
Customer service counter management
Attend to shopper enquiries
Handle mall promotions and events
Manage the Customer Service / Information Counter as the first point of contact

Job Summary

  • Manage the Customer Service / Information Counter as the first point of contact.
  • Attend to shoppers’ and tenants’ enquiries, requests, and feedback.
  • Lots of opportunities for growth and career development.

Matching Summary

Manage the Customer Service / Information Counter as the first point of contact.

Skills & Requirements

Must-have

  • Customer Service Counter Management
  • Attend to shopper enquiries
  • Handle mall promotions and events
  • Voucher sales and redemptions
  • Loyalty Programme support
  • Maintain high service standards

Nice-to-have

  • Customer-focused individual
  • Strong communication skills
  • Interpersonal skills
  • Team player
  • Adaptable to shift work

Key Requirements

  • Minimum 1 years of experience
  • Shopping mall or hotel concierge services experience
  • Able to work on a 6-day rotating shift

Work Rights

Not specified

Tailored Resume

Cover Letter