Customer Service Advisor | S1 | Everyday Banking | Glasgow

Santander

Glasgow, United Kingdom
Base: £25,000 - £31,579 py; bonus/equity: not spec...
Hybrid
Telephony-based customer support experience
Ability to listen and communicate effectively
Flexible approach to multi-skilled activities
The role involves acting as the first point of contact for customers over the phone while providing immediate and empathetic support

Job Summary

  • The role involves acting as the first point of contact for customers over the phone while providing immediate and empathetic support.
  • Santander is evolving into a technology-driven organization where employees are expected to embrace bold thinking and innovation.
  • Employees receive an 8% pension contribution from the company regardless of their own contributions, along with 25 days of holiday plus bank holidays.

Matching Summary

The role involves acting as the first point of contact for customers over the phone while providing immediate and empathetic support.

Salary

Base: £25,000 - £31,579 per annum; Bonus/Equity: Not specified; Benefits: 8% pension contribution; 25 days holiday; healthcare benefits; share plans

Skills & Requirements

Must-have

  • Telephony-based customer support experience
  • Ability to listen and communicate effectively
  • Flexible approach to multi-skilled activities
  • Right to work in the UK

Nice-to-have

  • Previous financial services background
  • Desire to go above-and-beyond for customers
  • Effective team working skills
  • Openness to process improvement ideas

Key Requirements

  • Must have right to work in the UK

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter