Job Summary

• This role leads the planning and execution of customer experience initiatives to enhance satisfaction and loyalty across all life insurance touchpoints.
• The position offers a hybrid work style with flexible arrangements to accommodate personal and family needs, including partial remote work.
• The team collaborates closely with internal departments and external vendors, reporting to senior management including the Hong Kong headquarters.

Matching Summary

Salary

Base: 7,200,000-11,500,000 JPY; Bonus/Equity: Variable annual bonus; Benefits: Exempt/non-exempt allowance varies, comprehensive benefits package

Skills & Requirements

Key Requirements

• Experience in PDCA cycle for CX improvements
• Experience in data-driven initiative planning and execution
• Managerial or equivalent organizational leadership experience
• Experience in life insurance or financial industry preferred
• Advanced knowledge in CX/NPS/VoC domains
• Business level English skills

Work Rights