Customer Service Administrator 4

CEVA Logistics

Matosinhos, Portugal
On-site
Customer transport requests and documentation
Transport bookings with service providers
Shipment tracking and event management
This role handles and supports daily operational and customer service activities for one of PRISM’s major clients within the Aerospace industry

Job Summary

  • This role handles and supports daily operational and customer service activities for one of PRISM’s major clients within the Aerospace industry.
  • Ensure operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while ensuring customer satisfaction through maintaining a high level of quality and meeting performance and cost targets.
  • Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do.

Matching Summary

This role handles and supports daily operational and customer service activities for one of PRISM’s major clients within the Aerospace industry.

Skills & Requirements

Must-have

  • Customer transport requests and documentation
  • Transport bookings with service providers
  • Shipment tracking and event management
  • Customer incident and disruption handling
  • Transport provider service quality monitoring

Nice-to-have

  • Dynamic and exceptional work environment
  • Personal growth and continuous improvement
  • Imagination and continued learning

Key Requirements

  • 2+ years experience in transport management / freight forwarding
  • Operational hands-on experience in a similar role
  • Knowledge in airfreight operations, AOG and oversize cargo
  • Good command of MS Office (Word, Excel, PowerPoint)

Work Rights

Not specified

Tailored Resume

Cover Letter