Client Services Account Coordinator

Elsevier

Multiple Locations
Base: $44,500 - $74,100; bonus/equity: not specifi...
Customer training for publishing software
Software troubleshooting and support
Account coordination and management
The Client Services Account Coordinator will assist customers in configuring and using Editorial Manager® and ProduXion Manager® software while optimizing editorial and publishing workflows

Job Summary

  • The Client Services Account Coordinator will assist customers in configuring and using Editorial Manager® and ProduXion Manager® software while optimizing editorial and publishing workflows.
  • We promote a healthy work/life balance with flexible working hours, wellbeing initiatives, and various employee benefits including health, retirement, and family support programs.
  • Elsevier is a global leader in information and analytics that supports science and healthcare to partner for a better world.

Matching Summary

The Client Services Account Coordinator will assist customers in configuring and using Editorial Manager® and ProduXion Manager® software while optimizing editorial and publishing workflows.

Salary

Base: $44,500 - $74,100; Bonus/Equity: Not specified; Benefits: Comprehensive health, retirement, wellbeing, family, and disability benefits

Skills & Requirements

Must-have

  • customer training for publishing software
  • software troubleshooting and support
  • account coordination and management
  • implementation of editorial workflows
  • customer relationship management

Nice-to-have

  • collaborative team environment
  • excellent written and verbal communication
  • flexible work hours
  • presentation and public speaking skills
  • continuous knowledge growth

Key Requirements

  • experience in software support or editorial office
  • experience in scholarly publishing industry
  • accredited education in related field
  • account management and business development skills
  • must be eligible to live and work in the United States

Work Rights

Must be eligible to live and work in the United States

Tailored Resume

Cover Letter