Customer Experience Representative, Core Services

Robinhood Markets Inc

Chicago, IL, US
Base: $28.10-$33 usd; bonus/equity: eligible for b...
On-site
Active finra series 7 license
Active finra series 63 license
Experience with equities trading
The role involves delivering outstanding customer experience through phone, email, and chat while acting as the voice of the customer

Job Summary

  • The role involves delivering outstanding customer experience through phone, email, and chat while acting as the voice of the customer.
  • Employees must possess active FINRA Series 7 and 63 licenses to handle complex financial topics like equities, margin, and options trading.
  • The company offers performance-driven compensation including bonuses, equity ownership, and 100% paid health insurance for employees.

Matching Summary

The role involves delivering outstanding customer experience through phone, email, and chat while acting as the voice of the customer.

Salary

Base: $28.10-$33 USD; Bonus/Equity: Eligible for bonus opportunities + equity; Benefits: 100% paid health insurance, 401(k) matching

Skills & Requirements

Must-have

  • Active FINRA Series 7 License
  • Active FINRA Series 63 License
  • Experience with equities trading
  • Knowledge of margin and options trading
  • Ability to work in-person 5 days during onboarding

Nice-to-have

  • Exceptional empathy and customer service skills
  • Ambitious learner comfortable with ambiguity
  • Ability to defuse customer anxiety quickly
  • Strong written and verbal communication
  • Willingness to adapt to various shift schedules

Key Requirements

  • FINRA Series 7 License required
  • FINRA Series 63 License required
  • In-person attendance required 5 days/week during onboarding
  • Flexibility for evening and weekend shifts

Work Rights

Not specified

Tailored Resume

Cover Letter