Competitive salary; benefits included; not specifi...
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Manage daily workforce flow and scheduling
Coach and empower field technicians
Review service delivery metrics and kpis
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SmartCare is seeking a Regional Service Manager to oversee service delivery and workforce management in the Southeast market, specifically in Fishers, Indiana. The role involves collaborating with District Managers, coaching technicians, and ensuring service excellence while meeting sales and profitability targets.
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Job Summary
The Service Manager partners with the District Manager to achieve sales and profitability budgets while managing service delivery excellence.
This role involves coaching technicians, reviewing performance metrics, and addressing operating expense inefficiencies to drive team success.
Candidates will benefit from competitive salary, benefits, and access to best-in-class resources and technology within a national organization.
Matching Summary
Match Score: 75
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SmartCare is seeking a Regional Service Manager to oversee service delivery and workforce management in the Southeast market, specifically in Fishers, Indiana. The role involves collaborating with District Managers, coaching technicians, and ensuring service excellence while meeting sales and profitability targets.
**
Salary
Competitive salary; Benefits included; Not specified
Skills & Requirements
Must-have
Manage daily workforce flow and scheduling
Coach and empower field technicians
Review service delivery metrics and KPIs
Resolve customer disputes and root causes
Collaborate with dispatchers on efficiency
Nice-to-have
Experience in commercial kitchen equipment repair
Background in hospitality or restaurant industry
Strong decision-making in fast-paced environments
Proven record of meeting business objectives
Ability to build strong stakeholder relationships
Key Requirements
Associate degree plus two years people management experience
Equivalent combination of Smart Care experience and education
Must be able to read and write in English
Immigration sponsorship not available for this role