Product Manager (specialist), Ai Voice & Contact Center

SALESFORCE

Base: $117,200 - $176,700; bonus/equity: not speci...
Not specified
Experience in product management
Understanding of contact center technologies
Agile environment experience
Salesforce is seeking a Product Manager specializing in AI Voice and Contact Center solutions to lead the strategy and delivery of next-generation voice capabilities. The role involves collaboration across teams to enhance customer and agent experiences, focusing on AI-driven innovations within the contact center domain

Job Summary

  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
  • As a Product Manager, you will lead the strategy, roadmap, and delivery of next-generation voice and contact center capabilities.
  • This role offers a unique opportunity to innovate in a real-world, high-volume environment.

Matching Summary

Match Score: 85

Salesforce is seeking a Product Manager specializing in AI Voice and Contact Center solutions to lead the strategy and delivery of next-generation voice capabilities. The role involves collaboration across teams to enhance customer and agent experiences, focusing on AI-driven innovations within the contact center domain.

Salary

Base: $117,200 - $176,700; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Experience in product management
  • Understanding of contact center technologies
  • Agile environment experience

Nice-to-have

  • Familiarity with AI-driven customer support tools
  • Salesforce experience
  • Strong stakeholder management skills

Key Requirements

  • Strong understanding of IVR and conversational AI
  • Data-driven mindset
  • Ability to use metrics for decisions

Work Rights

Not specified

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