Knowledge of itil processes and functions adherence
NTT Communications is seeking a Senior Team Lead for IT Technical Support to manage day-to-day operations and ensure the delivery of high-quality technical services. The role emphasizes leadership, collaboration, and continuous improvement within a fully remote environment, contributing to the company's focus on innovation and operational excellence
Job Summary
The Senior Team Lead role is accountable for leading day-to-day operations management and ensuring service standards are met or exceeded.
This position requires working closely with stakeholders to ensure centralized delivery adheres to ITIL processes such as Incident, Change, and Problem Management.
NTT DATA offers a workplace that embraces diversity and inclusion where employees can grow, belong, and thrive while pushing the boundaries of technical excellence.
Matching Summary
Match Score: 85
NTT Communications is seeking a Senior Team Lead for IT Technical Support to manage day-to-day operations and ensure the delivery of high-quality technical services. The role emphasizes leadership, collaboration, and continuous improvement within a fully remote environment, contributing to the company's focus on innovation and operational excellence.
Skills & Requirements
Must-have
Solid experience in IT service delivery management