Front Desk Agent | Carnegie House State College

Shaner Hotels

State College, PA, US
Guest service excellence
Handle guest complaints
Check-in and check-out
Handle guest complaints ensuring guest satisfaction

Job Summary

  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.

Matching Summary

Handle guest complaints ensuring guest satisfaction.

Skills & Requirements

Must-have

  • Guest service excellence
  • Handle guest complaints
  • Check-in and check-out
  • Payment and cash handling
  • Daily report generation

Nice-to-have

  • European country manor style
  • Impeccable hospitality experience
  • Scottish Gaelic welcomes
  • Knowledge of local attractions

Key Requirements

  • High school graduate or equivalent
  • Minimum one year customer service experience
  • Previous hotel experience preferred
  • Computer experience preferred
  • Bilingual English/Spanish a plus

Work Rights

Not specified

Tailored Resume

Cover Letter