Customer Service Analyst (data Analyst 1)

lsue.edu

Baton Rouge, Louisiana, United States
Not specified; benefits: health, life, dental, vis...
Answer incoming hotline calls
Enter complaints data into databases
Oversee student worker training schedules
This position assists the National Center for Disaster Fraud by answering incoming calls and entering complaint data into agency databases

Job Summary

  • This position assists the National Center for Disaster Fraud by answering incoming calls and entering complaint data into agency databases.
  • The role involves overseeing the creation of student worker training schedules and acting as a manager in the absence of senior staff.
  • LSU offers outstanding benefits including health insurance, retirement options, paid holidays, and tuition exemptions for eligible employees.

Matching Summary

This position assists the National Center for Disaster Fraud by answering incoming calls and entering complaint data into agency databases.

Salary

Not specified; Benefits: Health, life, dental, vision, retirement, paid holidays, wellness benefits, tuition exemption

Skills & Requirements

Must-have

  • Answer incoming hotline calls
  • Enter complaints data into databases
  • Oversee student worker training schedules
  • Proficient in Microsoft Office
  • Excellent analytical and verbal skills

Nice-to-have

  • Experience in call center setting
  • Familiarity with call center training programs
  • Flexible and adaptable to changing environment
  • Experience interacting with student workers

Key Requirements

  • Bachelor's Degree or relevant experience
  • Must pass federal background check
  • Valid U.S. work authorization required

Work Rights

Must have valid U.S. work authorization

Tailored Resume

Cover Letter