Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Fully remote
Workday prism analytics expertise
People analytics domain knowledge
Sql and python programming skills
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers

Job Summary

  • This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
  • The position requires deep technical expertise in Workday Analytics tools including Report Writer, Prism, and Discovery Boards.
  • Candidates must balance people leadership with technical execution while participating in a 24x7 on-call rotation.

Matching Summary

This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • People Analytics domain knowledge
  • SQL and Python programming skills
  • Distributed systems troubleshooting
  • 24x7 on-call rotation management
  • Log analysis and performance tuning

Nice-to-have

  • Jupyter Notebooks for reproducible analysis
  • Financial data structure knowledge
  • Inclusive collaborative culture building
  • Customer success partnership experience
  • Strategic roadmap influence capability

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years in technical support or analytics
  • 2+ years leading technical teams
  • Strong background in reporting tools and performance methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter