Senior Ip Telephony Engineer (remote)

First American Financial

Base: $130,450-$142,375 annually; bonus/equity: no...
Hybrid
6-10+ years enterprise voice engineering experience
Legacy pbx and avaya environment support
Sip troubleshooting and call flow analysis
First American Financial is seeking a Senior IP Telephony Engineer to oversee the engineering and modernization of their enterprise voice and contact center systems. The role involves transitioning from legacy systems to modern VoIP solutions while ensuring high availability and security. The company values a people-first culture and offers a comprehensive benefits package

Job Summary

  • The Senior IP Telephony Engineer is responsible for the engineering, reliability, security, and modernization of FAHW's enterprise voice and contact center telephony services.
  • This role serves as the senior escalation point (L3) and works closely with Network, Security, and Contact Center teams to ensure highly available and secure voice operations.
  • First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Matching Summary

Match Score: 85

First American Financial is seeking a Senior IP Telephony Engineer to oversee the engineering and modernization of their enterprise voice and contact center systems. The role involves transitioning from legacy systems to modern VoIP solutions while ensuring high availability and security. The company values a people-first culture and offers a comprehensive benefits package.

Salary

Base: $130,450-$142,375 Annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • 6-10+ years enterprise voice engineering experience
  • Legacy PBX and Avaya environment support
  • SIP troubleshooting and call flow analysis
  • SBCs and carrier SIP trunk integrations
  • QoS routing switching firewall NAT fundamentals

Nice-to-have

  • Contact center platform experience Genesys Five9
  • Modern cloud UC platforms Teams Webex Zoom
  • VoIP security practices TLS SRTP edge hardening
  • Automation scripting exposure PowerShell APIs
  • Strong collaborative culture and inclusive environment

Key Requirements

  • CCNA required; CCNP Collaboration or equivalent preferred
  • 6-10+ years progressive enterprise voice/telephony experience
  • Experience supporting legacy PBX/Avaya environments

Work Rights

Not specified

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