Team Lead, Customer Success - Midmarket. Emea (midmarket And Enterprise Customer Success Team)
Semrush
7+ years customer success experience
2+ years people management experience
Strategic account management for enterprise clients
This hands-on leadership role requires managing a team of Customer Success Managers while directly overseeing a portfolio of 10-15 strategic commercial customers
Job Summary
This hands-on leadership role requires managing a team of Customer Success Managers while directly overseeing a portfolio of 10-15 strategic commercial customers.
The successful candidate will drive retention, growth, and renewal strategies by acting as a trusted advisor to executive stakeholders across the EMEA region.
Semrush offers unlimited PTO, hobby budgets, and an Employee Support Program as part of its commitment to fostering a diverse and inclusive workplace culture.
Matching Summary
This hands-on leadership role requires managing a team of Customer Success Managers while directly overseeing a portfolio of 10-15 strategic commercial customers.
Skills & Requirements
Must-have
7+ years Customer Success experience
2+ years people management experience
Strategic account management for enterprise clients
Renewal and expansion revenue ownership
Executive relationship building and QBR delivery
Digital marketing technology knowledge (SEO/SEM)
Data-driven strategic insights generation
Nice-to-have
Experience with enterprise SEO platforms
Background in highly matrixed global organizations
Pipeline management and forecasting expertise
Fast-scaling global organization experience
Digital lifecycle program familiarity
APAC market operational experience
Key Requirements
7+ years in Customer Success or Account Management within SaaS/MarTech
2+ years of direct people management or team leadership experience
Proven track record managing complex commercial-level customers
Strong commercial acumen and contract negotiation skills
Experience supporting large global brands in matrixed structures