Customer Service Officer - Classic Cars

Assurant Services Australia Pty Limited

Auckland, New Zealand
Hybrid
Passion and deep knowledge for classic cars
Previous customer service or call centre experience
Ability to meet service levels and individual kpis
The role involves managing busy phone lines to provide quotes, establish insurance policies, and assist customers with queries

Job Summary

  • The role involves managing busy phone lines to provide quotes, establish insurance policies, and assist customers with queries.
  • Assurant offers a diverse team culture with benefits including hybrid work models, mental health recharge days, and development programs.
  • Candidates must demonstrate excellent service delivery, accurate documentation handling, and effective problem-solving skills.

Matching Summary

The role involves managing busy phone lines to provide quotes, establish insurance policies, and assist customers with queries.

Skills & Requirements

Must-have

  • Passion and deep knowledge for Classic Cars
  • Previous customer service or call centre experience
  • Ability to meet service levels and individual KPIs

Nice-to-have

  • Experience in insurance and warranty
  • Technology savvy and quick to learn new systems
  • Proactive attitude and willingness to learn

Key Requirements

  • Background checks including reference and criminal record check
  • Sound knowledge of Microsoft Office Suite
  • Pleasant and professional phone and email manner

Work Rights

Not specified

Tailored Resume

Cover Letter