Senior Manager Global Capacity And Operational Planning (community Support)

Airbnb

United States
Not specified; not specified; not specified
**
12+ years demand forecasting experience
5+ years people management experience
Time series and machine learning modeling
** Airbnb is seeking a Senior Manager for Global Capacity and Operational Planning within their Community Support team to lead demand forecasting and operational planning strategies. The ideal candidate should have extensive experience in analytics and people management, with a strong focus on data-driven decision-making and operational efficiency. **

Job Summary

  • This role leads demand forecasting and long-term planning strategy across multi-channel contact center operations for the Global Operations team.
  • The successful candidate will design statistically robust models using time series and machine learning techniques to optimize cost and productivity.
  • The position requires leading a team of analysts while partnering with cross-functional stakeholders to embed data-driven decisions into execution.

Matching Summary

Match Score: 75

** Airbnb is seeking a Senior Manager for Global Capacity and Operational Planning within their Community Support team to lead demand forecasting and operational planning strategies. The ideal candidate should have extensive experience in analytics and people management, with a strong focus on data-driven decision-making and operational efficiency. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 12+ years demand forecasting experience
  • 5+ years people management experience
  • Time series and machine learning modeling
  • SQL and Python proficiency
  • Contact center metrics expertise
  • Erlang and queueing theory knowledge

Nice-to-have

  • Experience with WFM tools like NICE or Verint
  • Familiarity with Anaplan planning platforms
  • Strong executive presentation skills
  • Ability to work in fast-paced ambiguous environments

Key Requirements

  • Bachelor's degree in quantitative field
  • 12+ years in demand forecasting or applied analytics
  • 5+ years of people management experience
  • Must live in state where Airbnb has registered entity

Work Rights

Must reside in state where Airbnb has registered entity

Tailored Resume

Cover Letter