It Support Analyst

baxi.co.uk

Preston, United Kingdom
Competitive basic salary; variable incentive inclu...
Hybrid
1st and 2nd line it support
Remote and onsite support delivery
Incident management in service management tool
The role provides critical 1st and 2nd line remote and onsite IT support across UK office and manufacturing sites

Job Summary

  • The role provides critical 1st and 2nd line remote and onsite IT support across UK office and manufacturing sites.
  • Candidates will manage incidents within agreed timescales while contributing to continuous improvement initiatives and knowledge sharing.
  • The position offers a competitive salary with a variable incentive, hybrid working patterns, and comprehensive benefits including income protection.

Matching Summary

The role provides critical 1st and 2nd line remote and onsite IT support across UK office and manufacturing sites.

Salary

Competitive basic salary; Variable incentive included; Benefits: Hybrid working, 25 days holiday, pension, enhanced pay schemes

Skills & Requirements

Must-have

  • 1st and 2nd line IT support
  • Remote and onsite support delivery
  • Incident management in Service Management tool
  • Windows 10 and 11 troubleshooting
  • Microsoft Office 365 administration

Nice-to-have

  • Experience in manufacturing environment
  • Strong customer service skills
  • Collaborative team approach
  • Willingness to learn new technologies
  • Knowledge of Android mobile OS

Key Requirements

  • Prior IT experience beneficial but not essential
  • Strong interest in IT and service delivery
  • Ability to work independently and prioritize effectively

Work Rights

Not specified

Tailored Resume

Cover Letter