It Technical Support

KBR - Kellogg Brown & Root Pty Ltd

Baku, , Azerbaijan
Fully remote
Microsoft windows 11 expertise
Active directory and group policy
Microsoft 365 (e3/e5) knowledge
KBR is seeking an IT Technical Support Specialist to provide first- and second-level technical assistance to employees in Baku, Azerbaijan. The role involves troubleshooting issues related to systems, software, hardware, and network infrastructure, ensuring high user satisfaction and operational continuity

Job Summary

  • The IT Technical Support Specialist ensures timely response and resolution to technical issues maintaining operational continuity and high user satisfaction.
  • The role involves providing telephone, remote, and on-site support, escalating complex problems, and coordinating with various IT teams to restore system functionality.
  • The position includes conducting user training sessions on Microsoft Office 365, SharePoint, and other digital tools to enhance user proficiency.

Matching Summary

Match Score: 85

KBR is seeking an IT Technical Support Specialist to provide first- and second-level technical assistance to employees in Baku, Azerbaijan. The role involves troubleshooting issues related to systems, software, hardware, and network infrastructure, ensuring high user satisfaction and operational continuity.

Skills & Requirements

Must-have

  • Microsoft Windows 11 expertise
  • Active Directory and Group Policy
  • Microsoft 365 (E3/E5) knowledge
  • IT service management (ITSM) systems
  • SharePoint and Power BI experience
  • Troubleshooting and diagnostic techniques

Nice-to-have

  • Customer focused and self-motivated
  • Strong communication skills
  • Ability to work under pressure
  • Organizational abilities
  • User training on Microsoft Office 365

Key Requirements

  • University degree in IT or Computer Science
  • 2–4 years relevant IT service delivery experience
  • Good command of written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter