Supervisor, Capability Center Operations - Gcc Global Home Insurance Tracking
Assurant Inc
Two or more years of supervisory experience
Hazard insurance processing knowledge
Mortgage servicing or retail banking background
The Supervisor leads end-to-end operational performance for assigned hazard insurance processing workstreams to ensure consistent achievement of quality and client SLA targets
Job Summary
The Supervisor leads end-to-end operational performance for assigned hazard insurance processing workstreams to ensure consistent achievement of quality and client SLA targets.
This role requires enforcing corporate policies, managing financial risks, and investigating root causes of performance issues to prevent future occurrences.
The position involves recruiting top talent, providing coaching to associates, and participating in client meetings to deliver compliant and scalable operations.
Matching Summary
The Supervisor leads end-to-end operational performance for assigned hazard insurance processing workstreams to ensure consistent achievement of quality and client SLA targets.
Skills & Requirements
Must-have
Two or more years of supervisory experience
Hazard insurance processing knowledge
Mortgage servicing or retail banking background
Nice-to-have
Strong analytical and communication skills
Ability to manage multicultural diverse teams
Experience with workflow management tools
Key Requirements
Associate's degree or equivalent work experience
Minimum two years of supervisory experience
Understanding of human resource policies and procedures