Not specified; not specified; worklife balance, no...
On-site
Proven experience in de-escalating tense interactions
Familiarity with crms and customer databases
Background in complex call centre or retail
APM is seeking a Customer Support Officer in West Perth, WA, who is passionate about delivering exceptional customer experiences. The role involves being the first point of contact for customers, resolving queries, and maintaining high standards of service in a fast-paced environment
Job Summary
You will act as the first point of contact for valued customers, scheduling appointments and resolving queries.
The role requires navigating complex environments using telephony and CRM systems while maintaining composure under pressure.
Employees enjoy benefits including work-life balance with no weekends, discounted health insurance, and car leasing packages.
Matching Summary
Match Score: 85
APM is seeking a Customer Support Officer in West Perth, WA, who is passionate about delivering exceptional customer experiences. The role involves being the first point of contact for customers, resolving queries, and maintaining high standards of service in a fast-paced environment.
Salary
Not specified; Not specified; Worklife balance, no weekends, Discounted health insurance, Car leasing packages, Paid Parental Leave
Skills & Requirements
Must-have
Proven experience in de-escalating tense interactions
Familiarity with CRMs and customer databases
Background in complex call centre or retail
Experience working with KPIs and performance targets
Nice-to-have
Genuine empathy for people
Strong problem-solving and critical thinking ability
Collaborative team player in multi-site environments
Exceptional attention to detail and organisational skills
Key Requirements
NDIS Worker Screen Check
National Police Check
Successful completion of mandatory pre-employment checks