Ms Engineer L2

NTT DATA

Onsite
Managed services experience required
Itil processes working knowledge
Third line support investigation skills
NTT DATA is seeking an MS Engineer L2 to provide technical support for complex electro/mechanical equipment and software systems. The ideal candidate will have experience in managed services, a strong IT background, and excellent communication skills, thriving in a diverse and dynamic environment

Job Summary

  • The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
  • This role ensures zero missed service level agreement (SLA) conditions through preemptive service incident and resolution activities.
  • NTT DATA serves 75% of the Fortune Global 100 and invests over $3.6 billion annually in R&D to help organizations move into the digital future.

Matching Summary

Match Score: 85

NTT DATA is seeking an MS Engineer L2 to provide technical support for complex electro/mechanical equipment and software systems. The ideal candidate will have experience in managed services, a strong IT background, and excellent communication skills, thriving in a diverse and dynamic environment.

Skills & Requirements

Must-have

  • Managed Services experience required
  • ITIL processes working knowledge
  • Third line support investigation skills
  • Vendor management experience needed
  • Infrastructure configuration and testing

Nice-to-have

  • Ability to work in pressurized environment
  • Proactive automation opportunities identification
  • Cross-cultural communication abilities
  • Client-focused service mindset
  • Active listening techniques application

Key Requirements

  • Advanced diploma or degree in IT/Computing
  • Demonstrated engineering function experience in ICT
  • Experience with vendors and third parties

Work Rights

Not specified

Tailored Resume

Cover Letter