Policy Specialist

195

Melbourne, Australia
Not specified; not specified; includes annual comp...
Fully remote
Customer service experience required
Strong communication skills essential
Ability to explain complex information clearly
This role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and navigate premium obligations

Job Summary

  • This role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and navigate premium obligations.
  • The position offers flexibility to work from home up to 3 days per week while maintaining a permanent full-time schedule in Melbourne.
  • EML fosters a learning culture with comprehensive benefits including discounted health insurance, gym memberships, and generous parental leave.

Matching Summary

This role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and navigate premium obligations.

Salary

Not specified; Not specified; Includes annual company incentive scheme + salary reviews

Skills & Requirements

Must-have

  • Customer service experience required
  • Strong communication skills essential
  • Ability to explain complex information clearly
  • Experience managing sensitive payment conversations
  • High attention to detail and organization

Nice-to-have

  • Workers compensation or insurance background preferred
  • Understanding of financial concepts advantageous
  • Knowledge of premium calculations beneficial
  • Regulated environment experience highly regarded
  • Comfortable learning new systems quickly

Key Requirements

  • Experience in customer service or contact centre environments
  • Background in debt collection or similar fields
  • Prior experience in workers compensation or insurance sectors

Work Rights

Not specified

Tailored Resume

Cover Letter