Director - Customer Success

Wood Mackenzie

London, United Kingdom
On-site
Operationalize customer success
Drive customer value
Customer retention and growth
As Wood Mackenzie continues its transformation into a modern, product-led SaaS organization, Customer Success is becoming a critical engine for customer value, retention, and long-term growth

Job Summary

  • As Wood Mackenzie continues its transformation into a modern, product-led SaaS organization, Customer Success is becoming a critical engine for customer value, retention, and long-term growth.
  • The Director of Customer Success will play a key leadership role in operationalizing Customer Success across regions, driving excellence in onboarding, adoption, engagement, and advocacy.
  • This role is ideal for a disciplined operator who excels at scaling teams, building processes, and partnering cross-functionally to deliver commercial impact.

Matching Summary

As Wood Mackenzie continues its transformation into a modern, product-led SaaS organization, Customer Success is becoming a critical engine for customer value, retention, and long-term growth.

Skills & Requirements

Must-have

  • operationalize Customer Success
  • drive customer value
  • customer retention and growth
  • scaling teams and building processes
  • cross-functional partnership

Nice-to-have

  • deep customer empathy
  • strong commercial instincts
  • vision for future operational excellence

Key Requirements

  • 5+ years leading Customer Success teams
  • 10+ years in Customer Success
  • Strong leadership experience managing managers
  • Experience scaling CS operations

Work Rights

Not specified

Tailored Resume

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