Engineering Technical Support (entry Level)

Phoenix Contact

Middletown, US
Not specified; not specified; generous benefits py...
On-site
Bachelor's degree in engineering or related field
Knowledge of electrical engineering design fundamentals
Ability to interpret electrical and mechanical schematics
Phoenix Contact is seeking an entry-level Associate Product Support Specialist to provide level 1 technical support for customers and sales personnel. The role involves troubleshooting and advising on Phoenix Contact products while developing product knowledge and collaborating with team members

Job Summary

  • The Associate Product Support Specialist provides Level 1 technical support to customers, sales personnel, and channel partners for all Phoenix Contact products.
  • Employees are expected to document customer inquiries in the CRM system and collaborate with stakeholders to provide a unified service experience.
  • Phoenix Contact offers a generous benefits package including medical, dental, vision coverage, 401k matching, and up to 16 weeks of fully paid maternity leave.

Matching Summary

Match Score: 75

Phoenix Contact is seeking an entry-level Associate Product Support Specialist to provide level 1 technical support for customers and sales personnel. The role involves troubleshooting and advising on Phoenix Contact products while developing product knowledge and collaborating with team members.

Salary

Not specified; Not specified; Generous benefits package including medical, dental, vision, 401k matching, and paid time off

Skills & Requirements

Must-have

  • Bachelor's degree in engineering or related field
  • Knowledge of electrical engineering design fundamentals
  • Ability to interpret electrical and mechanical schematics
  • Working knowledge of control cabinet design principles
  • Willingness to work flexible shifts including late nights

Nice-to-have

  • Experience with industrial networking technologies
  • Comfort delivering group presentations
  • Proactive approach to addressing customer needs
  • Understanding of competitive product analysis
  • Ability to develop proof of concept applications

Key Requirements

  • Bachelor's degree in BSEE/EET/MFET/Computer Engineering preferred
  • AS in Engineering with minimum 2 years industrial automation experience
  • Demonstrate Level 1 competency across all product areas
  • Demonstrate Level 2 Competency in three or more specialization areas
  • Must be able to lift 50 pounds and sit/stand for extended periods

Work Rights

Not specified

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