Soft Services Manager

JLL

Andover, MA, United States
Base: 126,500.00 – 138,000.00 usd py; bonus/equity...
Operational and business support
Vendor services management
Client satisfaction focus
The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments

Job Summary

  • The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.
  • Lead customer-focused team to ensure client satisfaction through responsive service delivery, innovation, and adherence to service level agreements and KPIs.
  • JLL offers personalized benefits that support personal well-being and growth, including a 401(k) plan with matching company contributions and comprehensive Medical, Dental & Vision Care.

Matching Summary

The Soft Services Manager is primarily responsible for supporting and managing the operational, business and administrative Soft Service departments of a large and sophisticated IFM operation in Life Sciences manufacturing, R&D, and office environments.

Salary

Base: 126,500.00 – 138,000.00 USD per year; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching company contributions, Comprehensive Medical, Dental & Vision Care, Paid parental leave at 100% of salary, Paid Time Off and Company Holidays, Early access to earned wages through Daily Pay

Skills & Requirements

Must-have

  • Operational and business support
  • Vendor services management
  • Client satisfaction focus
  • Hospitality mindset
  • Compliance with regulations

Nice-to-have

  • Innovative business processes
  • Sustainable business processes
  • Cross-functional collaboration
  • Risk identification and mitigation

Key Requirements

  • Minimum 5 years’ direct experience
  • Undergraduate degree in business management, hospitality, facilities or related field
  • Strong technical knowledge of financial software, procurement systems, databases, Microsoft Office programs
  • Strong knowledge and familiarity navigating CMMS system
  • Business acumen including financial planning and analysis
  • Candidates must be authorized to work in the United States without sponsorship

Work Rights

Must be authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter