Director Of Driver Services

nc.gov

Nash County, NC, United States
Base: $75,925 - $148,054; bonus/equity: not specif...
On-site
Strategic and operational leadership
Modernizing service delivery
Regulatory and data integrity
The NC Department of Transportation is seeking a Director of Driver Services, responsible for leading the statewide Driver Services program during a transformative period. The role focuses on modernizing service delivery, ensuring compliance with laws, and enhancing customer experience across various service channels

Job Summary

  • The Director of Driver Services serves on the NCDMV senior leadership team and provides strategic and operational leadership for the statewide Driver Services program during a period of significant transformation into a high-performing, technology-enabled, and employee-centered organization.
  • This role oversees the delivery of driver licensing and identity credentialing services across more than 115 Driver License Offices, digital platforms, and self-service channels, ensuring consistent, efficient, and accessible service statewide.
  • The Director establishes program direction, policies, and performance standards; ensures compliance with State and Federal laws; and manages the fiscal, personnel, and operational functions of the program.

Matching Summary

Match Score: 85

The NC Department of Transportation is seeking a Director of Driver Services, responsible for leading the statewide Driver Services program during a transformative period. The role focuses on modernizing service delivery, ensuring compliance with laws, and enhancing customer experience across various service channels.

Salary

Base: $75,925 - $148,054; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • strategic and operational leadership
  • modernizing service delivery
  • regulatory and data integrity
  • customer-focused workforce

Nice-to-have

  • process improvement
  • quality management
  • inclusive work environment
  • data-driven decision making

Key Requirements

  • Bachelor's degree and 3 years of program experience
  • 2 years managerial experience
  • Equivalent combination of education and experience

Work Rights

Not specified

Tailored Resume

Cover Letter