Manager Engineering Service Delivery And Client Service

Compeer Financial

Mankato, MN, US
Base: $94,400 - $142,900 usd; bonus/equity: variab...
Hybrid (up to 50% remote)
7 years of it experience
3 years leadership experience
Itil framework knowledge
Compeer Financial is seeking a Manager of Engineering Service Delivery and Client Service to oversee IT services and ensure excellent customer experiences. The role emphasizes leadership, operational excellence, and continuous improvement within IT service delivery, with a hybrid working model allowing for flexibility

Job Summary

  • This position is responsible for leading the day-to-day delivery, reliability, and performance of BT services that directly support end users and clients across the organization.
  • The role provides hands-on technical and people leadership for service delivery functions, ensuring consistent service excellence, operational maturity, and alignment with enterprise BT strategies.
  • Compeer Financial offers a hybrid work model up to 50% remote, flexible schedules, and comprehensive benefits including medical, dental, vision, and up to 9% towards 401k.

Matching Summary

Match Score: 85

Compeer Financial is seeking a Manager of Engineering Service Delivery and Client Service to oversee IT services and ensure excellent customer experiences. The role emphasizes leadership, operational excellence, and continuous improvement within IT service delivery, with a hybrid working model allowing for flexibility.

Salary

Base: $94,400 - $142,900 USD; Bonus/Equity: Variable compensation eligible; Benefits: Medical, dental, vision, HSA/FSA, life insurance, 401k match

Skills & Requirements

Must-have

  • 7 years of IT experience
  • 3 years leadership experience
  • ITIL framework knowledge
  • ServiceNow proficiency
  • Microsoft Intune proficiency
  • Vendor management skills

Nice-to-have

  • Strong analytical problem-solving
  • Innovation in automation
  • Cross-functional collaboration
  • Commitment to operational excellence

Key Requirements

  • Bachelor's degree in IT or related field
  • Minimum 7 years of IT experience
  • Minimum 3 years in IT operations or service delivery
  • Minimum 3 years of leadership experience
  • Valid driver's license

Work Rights

Not specified

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