Service Operations Administrator

ZEISS Group

Dublin, CA, US
Base: $29.00 - $37.00 ph; bonus: performance bonus...
Ticket creation and handling
Sla compliance monitoring
Erp and crm system proficiency
The Service Operations Administrator is responsible for auditing service transactions and ensuring tickets are efficiently dispatched to meet SLAs

Job Summary

  • The Service Operations Administrator is responsible for auditing service transactions and ensuring tickets are efficiently dispatched to meet SLAs.
  • This role requires maintaining high-level accuracy in customer and product master data while coordinating with logistics partners for device shipments.
  • ZEISS offers robust benefits including medical plans, a 401k matching program, and paid time off alongside a performance bonus eligibility.

Matching Summary

The Service Operations Administrator is responsible for auditing service transactions and ensuring tickets are efficiently dispatched to meet SLAs.

Salary

Base: $29.00 - $37.00 per hour; Bonus: Performance Bonus eligible; Benefits: Medical, Vision, Dental, 401k Matching, PTO

Skills & Requirements

Must-have

  • Ticket creation and handling
  • SLA compliance monitoring
  • ERP and CRM system proficiency
  • Customer master data maintenance
  • Logistics partner coordination

Nice-to-have

  • Strong multi-tasking abilities
  • Excellent written communication skills
  • Ability to adapt quickly
  • Problem-solving within guidelines

Key Requirements

  • Associate's degree or equivalent
  • Three years related experience
  • Knowledge of GMP and ISO 9001 processes

Work Rights

Not specified

Tailored Resume

Cover Letter