Customer Service Specialist

Duetto

Worcester, UK
On-site
Manage regional support communications
Handle customer requests and technical queries
Own customer onboarding process
Duetto is seeking a Customer Service Specialist to provide support for hotel, resort, and casino clients in Worcester, UK. The ideal candidate will have a background in customer-facing roles, strong Excel skills, and a passion for enhancing customer experiences in the hospitality technology sector

Job Summary

  • As a Customer Service Specialist, you’ll be the person our hotel, resort, and casino clients turn to when they need support, answers, and results.
  • Manage regional support communications across multiple channels, ensuring every client gets a responsive, seamless experience.
  • You’ll combine technical know-how with genuine care for the customer experience, keeping things running smoothly across accounts and making sure every interaction leaves clients feeling looked after.

Matching Summary

Match Score: 85

Duetto is seeking a Customer Service Specialist to provide support for hotel, resort, and casino clients in Worcester, UK. The ideal candidate will have a background in customer-facing roles, strong Excel skills, and a passion for enhancing customer experiences in the hospitality technology sector.

Skills & Requirements

Must-have

  • Manage regional support communications
  • Handle customer requests and technical queries
  • Own customer onboarding process
  • Log and track customer interactions
  • Generate reports on ticket data
  • Support billing accuracy

Nice-to-have

  • Genuine care for customer experience
  • Passion for the hospitality industry
  • Collaborative team environment
  • Commitment to diversity and inclusion

Key Requirements

  • 2+ years in customer-facing or technical support
  • Strong Excel skills and confidence working with data
  • Clear, professional communication (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter