Regulatory Correspondence Specialist Iii

Newrez

Not specified
5+ years mortgage servicing experience
Handle qualified written requests and disputes
Knowledge of respa, tila, fcra regulations
Newrez is seeking a Regulatory Correspondence Specialist III to manage Qualified Written Requests and complaints from borrowers, ensuring timely and effective resolutions. The ideal candidate will have significant experience in mortgage servicing, particularly in regulatory affairs, and possess strong communication and problem-solving skills

Job Summary

  • The role is accountable for handling Qualified Written Requests and Disputes submitted to Regulatory agencies while ensuring prompt resolution within strict deadlines.
  • Employees are empowered to work with various department leaders to investigate root causes and provide corrective actions to prevent future complaints.
  • The company offers a comprehensive benefits package including medical insurance, 401(k) matching, paid parental leave, and tuition reimbursement.

Matching Summary

Match Score: 85

Newrez is seeking a Regulatory Correspondence Specialist III to manage Qualified Written Requests and complaints from borrowers, ensuring timely and effective resolutions. The ideal candidate will have significant experience in mortgage servicing, particularly in regulatory affairs, and possess strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • 5+ years mortgage servicing experience
  • Handle Qualified Written Requests and disputes
  • Knowledge of RESPA, TILA, FCRA regulations
  • Experience with bankruptcy and foreclosure complaints
  • Proficiency in Microsoft Office and OnBase Imaging

Nice-to-have

  • Experience in late-stage mortgage collections
  • Previous complaint handling experience preferred
  • Strong negotiation and follow-up skills
  • Ability to mentor junior team members
  • Subject matter expertise in Homeowner Advocacy

Key Requirements

  • High school diploma required; Bachelor's degree preferred
  • Minimum 5 years of Mortgage Servicing experience
  • At least 2 years demonstrated quality performance in Homeowner Advocacy
  • Comprehensive knowledge of Real Estate Settlement Procedures Act (RESPA)
  • Must possess smartphone meeting company security standards

Work Rights

Not specified

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