Deep specialized experience in customer experience
In-depth knowledge of ccaas industry
This role is responsible for developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners, and growing indirect sales revenue
Job Summary
This role is responsible for developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners, and growing indirect sales revenue.
The successful candidate will execute on the identification, recruitment, on-boarding, and nurturing of CX specialized partners to enhance sales revenue.
Zoom offers a window of at least 5 days for application and provides a comprehensive benefits program supporting physical, mental, emotional, and financial health.
Matching Summary
This role is responsible for developing a CX channel partner regional strategy that includes managing focus partners, recruiting new partners, and growing indirect sales revenue.
Salary
Base: $150,700.00 - $329,700.00; Bonus/Equity: Included in Total Direct Compensation; Benefits: Comprehensive perks and options provided
Skills & Requirements
Must-have
5+ years CX channel creation experience
Deep specialized experience in Customer Experience
In-depth knowledge of CCaaS industry
Experience recruiting and onboarding partners
Ability to build regional channel strategies
Nice-to-have
Strong relationship building with TSD partners
Analytical skills for sales data and market trends
Passion for customer-centric approach
Experience with larger NSPs
Growth mindset in fast-paced environment
Key Requirements
5+ years CX/Cloud (CCaaS) Channel creation experience
Regional Channel Management experience with Customer Experience technologies
Proven track record in Contact Center and Partner Channels