The role involves collecting and improving B2B customer satisfaction across all Carrier markets in France including residential, tertiary, industrial, and datacenter sectors
Job Summary
The role involves collecting and improving B2B customer satisfaction across all Carrier markets in France including residential, tertiary, industrial, and datacenter sectors.
You will manage customer data within the Salesforce CRM while contributing to automation efforts and collaborating with commercial and marketing teams.
Carrier offers opportunities for professional development and practical experience on stimulating projects within a global leader in heating, ventilation, air conditioning, and refrigeration solutions.
Matching Summary
The role involves collecting and improving B2B customer satisfaction across all Carrier markets in France including residential, tertiary, industrial, and datacenter sectors.
Skills & Requirements
Must-have
Collect customer feedback via surveys
Update client data in Salesforce CRM
Track NPS and customer retention KPIs
Collaborate with sales and service teams
Generate regular performance reporting
Nice-to-have
Interest in digital customer journey optimization
Analytical mindset for holistic data analysis
Strong written and oral communication skills
Ability to work in a multicultural team
Proactive approach to continuous improvement
Key Requirements
Student status in Bac+3 to Bac+5 program
Field of study in Commerce, Marketing, Management, or Data
Fluency in French and English required
German language skills are a significant plus
Work Rights
Must be eligible for apprenticeship (Alternance) in France