Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
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5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
** Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role involves providing customer support for their enterprise cloud-based software, requiring strong technical skills and a proactive approach to problem-solving. **

Job Summary

  • This role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a foundational understanding of programming and proven experience supporting enterprise-grade web applications.
  • The position offers a competitive salary range in Poland along with eligibility for bonus plans and annual stock grants.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role involves providing customer support for their enterprise cloud-based software, requiring strong technical skills and a proactive approach to problem-solving. **

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format expertise
  • Web Services API troubleshooting skills

Nice-to-have

  • Finance or financial planning software background
  • JavaScript development knowledge
  • ELK log aggregation tool usage
  • Full stack web application troubleshooting
  • Empathetic customer service approach

Key Requirements

  • 5+ years in Technical Support role
  • 2+ years as support engineer for enterprise cloud software
  • Experience managing highly escalated cases
  • Relocation to Warsaw office required

Work Rights

Local candidates or those willing to relocate

Tailored Resume

Cover Letter