The Customer Service Specialist is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions
Job Summary
The Customer Service Specialist is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions.
Adheres to Customer Service Attendance & Accountability policies and ensures Customer Service Representative, Team & Client level targets are met or exceeded consistently.
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.
Matching Summary
The Customer Service Specialist is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions.
Skills & Requirements
Must-have
Customer service delivery
Articulate complex client plans
Meet client SLAs and targets
Adhere to attendance policies
Basic computer operating skills
Appropriate typing speed
Nice-to-have
Champion People
Grow with Purpose
Be Alight
Positive participant experience
Self-learning and development
Key Requirements
Graduate with aggregate marks of >=55%
No Gaps / Failure throughout Graduation
4 - 6 years for International Customer Service Voice