German Consumer Experience Contact Center Manager

P&G

Bucharest, Romania
Competitive salary pyckage; annual bonus + vacatio...
Hybrid
German language proficiency required
English language proficiency required
Proven people leadership experience
Lead and coach a team of Consumer Relations Specialists to ensure exceptional service delivery for iconic global brands

Job Summary

  • Lead and coach a team of Consumer Relations Specialists to ensure exceptional service delivery for iconic global brands.
  • Manage complex escalated cases while acting as the key decision-maker for sensitive consumer issues.
  • Enjoy competitive compensation including a rare language pay benefit of 1800 RON gross/month plus stock ownership opportunities.

Matching Summary

Lead and coach a team of Consumer Relations Specialists to ensure exceptional service delivery for iconic global brands.

Salary

Competitive salary package; Annual bonus and vacation bonus; Language bonus: 1800 RON gross/month

Skills & Requirements

Must-have

  • German language proficiency required
  • English language proficiency required
  • Proven people leadership experience
  • Consumer care and complaint handling
  • Process improvement and optimization

Nice-to-have

  • Empathy-driven service culture
  • Cross-functional stakeholder collaboration
  • Continuous improvement mindset
  • Strong problem-solving under pressure

Key Requirements

  • Bachelor's or Master's degree
  • Excellent verbal and written German skills
  • Excellent verbal and written English skills
  • Demonstrated people leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter