Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team. The role involves troubleshooting complex technical issues, providing exceptional customer service, and collaborating with various teams to enhance user experience
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our culture is rooted in integrity, empathy, and shared enthusiasm.
We’re looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun.
Matching Summary
Match Score: 85
Workday is seeking a Sr Associate Technical Support Engineer for its Paradox Customer Support Team. The role involves troubleshooting complex technical issues, providing exceptional customer service, and collaborating with various teams to enhance user experience.
Skills & Requirements
Must-have
Troubleshoot complex account configurations
SQL queries for data investigation
Configure client SSO, sFTP, and SSH
RESTful API calls using Postman or Bruno
JPath and JMESPath for job feed integrations
Nice-to-have
Creative approach and eager to learn
Support colleagues and have fun
Sun-drenched optimism and drive
Courageous collaborators
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years validating XML, JSON, and CSV formats
1+ years experience with JIRA, Microsoft Office, and Visual Studio Code
1+ years experience with data-driven decision-making