Deskside Support Engineer - On-site Walton Oaks

DXC Technology

Walton Oaks, United Kingdom
Onsite
3+ years desktop support experience
Windows 10 and office 365 support
Network printer and hardware troubleshooting
DXC Technology is seeking a customer-focused Deskside Support Engineer for their Walton Oaks location. The role involves providing technical support in a regulated environment, focusing on desktop support, network infrastructure, and customer service

Job Summary

  • The role involves providing wide-ranging deskside support to end users in office environments while resolving issues efficiently within set targets.
  • Candidates must be comfortable working in a highly regulated environment, adhering to local and global policies while documenting all activities in line with ITIL practices.
  • The position requires hands-on support for network printers, server hardware, and PCs, including racking and patching network points.

Matching Summary

Match Score: 85

DXC Technology is seeking a customer-focused Deskside Support Engineer for their Walton Oaks location. The role involves providing technical support in a regulated environment, focusing on desktop support, network infrastructure, and customer service.

Skills & Requirements

Must-have

  • 3+ years desktop support experience
  • Windows 10 and Office 365 support
  • Network printer and hardware troubleshooting
  • ITIL practices and ticketing systems
  • Hands and Eyes server hardware support
  • Regulated environment compliance

Nice-to-have

  • Excellent written and verbal communication
  • Ability to work independently
  • Willingness to learn new skills
  • Positive attitude towards ad-hoc tasks
  • Experience with global teams

Key Requirements

  • 3+ years of Desktop support experience
  • Experience supporting Windows 10
  • Experience with Microsoft Office suites
  • Proficiency with Network Infrastructure
  • Server Hardware support experience

Work Rights

Not specified

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