Healthcare Process Management, Specialist/consultant

AIA Group

Singapore
Not specified
4-7 years related industry experience
Strong communication and interpersonal skills
Stakeholder management and problem solving
The AIA Group is seeking a Healthcare Process Management Specialist/Consultant in Singapore to support the implementation of strategic healthcare initiatives aimed at enhancing the health and wellness ecosystem. The role involves collaboration with healthcare providers, managing inquiries, maintaining data quality, and improving customer experience, with a preference for candidates with 4-7 years of relevant industry experience

Job Summary

  • The role supports the implementation of strategic healthcare initiatives aimed at strengthening AIA's healthcare proposition and ensuring long-term financial sustainability.
  • Incumbents will manage relationships with healthcare providers, oversee service quality records, and ensure seamless delivery of the Medical Concierge Service.
  • This position involves developing standard operating procedures to support scalability, risk management, and operational excellence within the healthcare ecosystem.

Matching Summary

Match Score: 85

The AIA Group is seeking a Healthcare Process Management Specialist/Consultant in Singapore to support the implementation of strategic healthcare initiatives aimed at enhancing the health and wellness ecosystem. The role involves collaboration with healthcare providers, managing inquiries, maintaining data quality, and improving customer experience, with a preference for candidates with 4-7 years of relevant industry experience.

Skills & Requirements

Must-have

  • 4-7 years related industry experience
  • Strong communication and interpersonal skills
  • Stakeholder management and problem solving
  • Microsoft Office proficiency
  • Detail-oriented organizational skills

Nice-to-have

  • Prior healthcare or insurance industry experience
  • Customer centric mindset
  • Self-driven with positive attitude
  • Experience with Net Promoter Score initiatives

Key Requirements

  • Minimum 4-7 years related industry experience
  • Good understanding of Healthcare/Healthcare Insurance industry
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

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