Customer Experience & Contact Platform Consultant

Accenture

London, United Kingdom
Competitive basic salary; annual performance bonus...
Onsite
Hands-on ccaas platform design and build
Integration of ccaas with ai services
Experience with amazon connect or genesys cloud cx
The role involves working in a technical capacity to contribute through hands-on CCaaS and AI design and build to deliver customer experience platforms at scale

Job Summary

  • The role involves working in a technical capacity to contribute through hands-on CCaaS and AI design and build to deliver customer experience platforms at scale.
  • Candidates will support the integration of cloud-based customer platforms such as Amazon Connect, Genesys Cloud CX, or Microsoft Dynamics Contact Centre.
  • The position offers a competitive basic salary, annual performance bonus, equity opportunities, and extensive benefits including 30 days of leave and private healthcare.

Matching Summary

The role involves working in a technical capacity to contribute through hands-on CCaaS and AI design and build to deliver customer experience platforms at scale.

Salary

Competitive basic salary; Annual performance bonus and equity opportunities; Wide range of health and wellbeing benefits

Skills & Requirements

Must-have

  • Hands-on CCaaS platform design and build
  • Integration of CCaaS with AI services
  • Experience with Amazon Connect or Genesys Cloud CX
  • Ability to translate business requirements into platform designs
  • Strong analytical skills for customer journey mapping

Nice-to-have

  • Experience with Google CCaaS/CES or Microsoft Dynamics Contact Centre
  • Practical building of AI agents using Co-Pilot Studio
  • Knowledge of emerging trends in customer data and experience design
  • Contribution to multi-platform migration squads
  • Certifications from Amazon, Genesys, Google, or Microsoft

Key Requirements

  • Relevant certifications from Amazon, Genesys, Google, or Microsoft
  • Extensive hands-on experience in CCaaS and AI enabled service technology
  • Demonstrated track record of direct technical build in flows and integrations

Work Rights

Not specified

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