Tier 2 Support Engineer

Aristocrat

Tier 2 technical support experience
Linux-based systems administration
Tcp/ip network configuration knowledge
This role is vital to delivering world-class gaming experiences by providing flawless technical support to operators and partners

Job Summary

  • This role is vital to delivering world-class gaming experiences by providing flawless technical support to operators and partners.
  • Candidates will diagnose and fix production problems using logs, alerts, and system behavior analysis within a fast-paced environment.
  • Aristocrat offers a robust benefits package and global career opportunities for diverse talent united by a mission to bring joy through play.

Matching Summary

This role is vital to delivering world-class gaming experiences by providing flawless technical support to operators and partners.

Skills & Requirements

Must-have

  • Tier 2 technical support experience
  • Linux-based systems administration
  • TCP/IP network configuration knowledge
  • Zendesk ticketing system usage
  • Log analysis and troubleshooting skills

Nice-to-have

  • Experience with Grafana and Prometheus
  • Basic DevOps and automation scripting
  • Video broadcasting technology knowledge
  • Strong problem-solving mentality
  • Collaborative team-oriented approach

Key Requirements

  • Proven Tier 2/L2 support experience in software or gaming
  • Authorization to work without visa sponsorship
  • Ability to pass mandatory background screening and regulatory approvals

Work Rights

Must be authorized to work in the job posting location without future visa sponsorship

Tailored Resume

Cover Letter