Product Technical Support Analyst

Fidelity National Information Services

Jacksonville, FL, US
On-site
Troubleshooting and debugging
Client/server application model
Azure and sql server
You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution

Job Summary

  • You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.
  • Acknowledge, qualify and treat clients’ concerns raised through the available communication channels (emails, phone, Ticketing system).
  • At FIS, you can grow your career as far as you want to take it.

Matching Summary

You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.

Skills & Requirements

Must-have

  • Troubleshooting and Debugging
  • Client/Server Application Model
  • Azure and SQL Server
  • XML data structures
  • Effective communication skills

Nice-to-have

  • In-depth product knowledge
  • Work well under pressure
  • Relationship-building skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Familiarity with Azure Kubernetes Service (AKS)
  • Understanding of web server, app and DB servers

Work Rights

Not specified

Tailored Resume

Cover Letter