Associate Engineer: It Technical Support

NTT Communications

**
Bachelor's degree in it or computing
Basic diagnosis and troubleshooting experience
Experience with ms azure and microsoft 365
** NTT Communications is seeking an Associate Engineer for IT Technical Support, an entry-level position focused on maintaining IT infrastructure and resolving technical incidents. The role emphasizes proactive problem-solving, effective communication, and relationship management to ensure a positive client experience. **

Job Summary

  • The role involves proactively identifying, investigating, and resolving less complex technical incidents to ensure IT infrastructure remains operational.
  • Candidates must possess the ability to explain technical details clearly to both technical and non-technical audiences while fostering good stakeholder relationships.
  • NTT DATA is a trusted global innovator serving 75% of the Fortune Global 100 with a commitment to diversity, inclusion, and long-term client success.

Matching Summary

Match Score: 75

** NTT Communications is seeking an Associate Engineer for IT Technical Support, an entry-level position focused on maintaining IT infrastructure and resolving technical incidents. The role emphasizes proactive problem-solving, effective communication, and relationship management to ensure a positive client experience. **

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Computing
  • Basic diagnosis and troubleshooting experience
  • Experience with MS Azure and Microsoft 365
  • Strong written and verbal communication skills
  • Active listening and stakeholder relationship skills

Nice-to-have

  • ITIL certification
  • Microsoft 365 certification
  • Secure Print technology knowledge
  • Meeting Room Technologies experience
  • Passion for client service excellence

Key Requirements

  • Bachelor's degree in IT/Computing
  • Basic experience in large ICT organization
  • Relevant IT certifications (ITIL, Microsoft 365)

Work Rights

Not specified

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