The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities
Job Summary
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools to grow, and long-term support.
The role includes managing 50-60 enterprise accounts, partnering across Sales, Services, and Product teams, and executing renewals and upsell opportunities to maintain revenue streams.
Matching Summary
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and identifying growth opportunities.
Salary
Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus plan and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer Success Management
SaaS solution support
CRM usage such as Salesforce
Change management practices
Account management and strategic planning
Renewals and contract negotiation
Executive level customer relationship building
Nice-to-have
Executive presence and communication skills
Influencing skills and revenue management
Critical thinking and pricing strategy
Managing ambiguity in complex environments
Strategic customer interactions
Flexible work environment
Key Requirements
3+ years as a Customer Success Manager
2+ years experience with change management
2+ years experience using CRM and customer success tools
3+ years proven executive-level relationship building