Senior Group Director, Tech Service Excellence & Operations

G&F Châtelain

New York, NY
Base: $175,000-$215,000; bonus/equity: not specifi...
Hybrid
Enterprise it service delivery
Servicenow-enabled itsm
Itil practices
Shape the future of technology service delivery across boutiques, corporate offices, and supply chain operations

Job Summary

  • Shape the future of technology service delivery across boutiques, corporate offices, and supply chain operations.
  • Transform operational support into a strategic differentiator by combining luxury hospitality, modern Service Management, and data-driven excellence.
  • Drive measurable gains in customer satisfaction, automation coverage, and service performance while embedding security and compliance.

Matching Summary

Shape the future of technology service delivery across boutiques, corporate offices, and supply chain operations.

Salary

Base: $175,000-$215,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Enterprise IT service delivery
  • ServiceNow-enabled ITSM
  • ITIL practices
  • Large distributed teams
  • Vendor governance
  • Operational excellence

Nice-to-have

  • Luxury hospitality experience
  • AI and automation expertise
  • Global technology collaboration
  • Inclusive leadership

Key Requirements

  • 10+ years of enterprise IT service delivery experience
  • 5+ years leading ServiceNow-enabled ITSM capabilities
  • Bachelor's degree or higher in relevant field
  • ITIL certification preferred

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter