1st & 2nd Level Support (m/f/d)

Atos

Neutal, AT
Base: € 35.658,-; bonus/equity: not specified; ben...
Hybrid
1st and 2nd level support
Itil compliant incident management
Office365 support
Atos is seeking a 1st & 2nd Level Support professional to join their Service Desk team in Neutal, Austria. The role involves handling IT incidents and service requests, with a focus on supporting Microsoft technologies and providing excellent customer service in a team-oriented environment

Job Summary

  • ITIL konformes Annehmen und Abarbeiten von Incidents und Standard Service Requests im 1st Level Betrieb.
  • Mitarbeit in einem ca. 15-köpfigen Service Desk Team, die im Schichtbetrieb (7x24) für unsere Kunden tätig sind.
  • Mitarbeit in einem dynamischen und hochprofessionellen Spezialisten-Team mit internen Entwicklungsmöglichkeiten in einem internationalen Umfeld.

Matching Summary

Match Score: 85

Atos is seeking a 1st & 2nd Level Support professional to join their Service Desk team in Neutal, Austria. The role involves handling IT incidents and service requests, with a focus on supporting Microsoft technologies and providing excellent customer service in a team-oriented environment.

Salary

Base: € 35.658,-; Bonus/Equity: Not specified; Benefits: Schichtzulage

Skills & Requirements

Must-have

  • 1st and 2nd Level Support
  • ITIL compliant incident management
  • Office365 support
  • Windows 10 Client Administration
  • Active Directory
  • Shift work (7x24)

Nice-to-have

  • Excellent German skills
  • Solid English skills
  • High service orientation
  • Sociable and team-oriented

Key Requirements

  • 2-3 years of experience
  • Completed IT education
  • Basic Windows Server knowledge
  • Willingness for shift work

Work Rights

Not specified

Tailored Resume

Cover Letter