Customer Care Supervisor Technical

Hastings Deering

Brisbane, Queensland, Australia
Base: competitive salary; bonus/equity: not specif...
Leadership in customer care centre
Knowledge of caterpillar parts operations
Experience with crm and microsoft dynamics ax
An exciting opportunity exists for an experienced and motivated Customer Care Supervisor - Technical to join our Customer Care Centre leadership team

Job Summary

  • An exciting opportunity exists for an experienced and motivated Customer Care Supervisor - Technical to join our Customer Care Centre leadership team.
  • You will provide strong leadership, guidance and coaching to the Technical Parts team while driving operational excellence.
  • Hastings Deering offers a wide range of benefits including competitive salary, a team culture of innovation, collaboration and high performance, and ongoing training and support.

Matching Summary

An exciting opportunity exists for an experienced and motivated Customer Care Supervisor - Technical to join our Customer Care Centre leadership team.

Salary

Base: Competitive salary; Bonus/Equity: Not specified; Benefits: Employee Assistance Program, discounts on private health, vehicles, travel, annual salary reviews

Skills & Requirements

Must-have

  • Leadership in Customer Care Centre
  • Knowledge of Caterpillar parts operations
  • Experience with CRM and Microsoft Dynamics AX
  • Operational excellence in technical parts
  • Managing multi-channel customer interactions

Nice-to-have

  • Proactive approach to continuous improvement
  • Advanced written and verbal communication skills
  • Collaboration with marketing and sales teams
  • Driving accountability for Master Data

Key Requirements

  • Minimum five years’ experience in similar role
  • Experience within Heavy Machinery/Industrial industry
  • Leadership capacity experience
  • Intermediate computer aptitude

Work Rights

Not specified

Tailored Resume

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